Archos - Worst customer service ever
Update by user Apr 09, 2013
i recieved an email saying it has been 30 days since i posted my complaint about the archos company...here is my update
after weeks of trying in vain to contact customet service regarding my broken archos arnova 7" 7G3 tablet i gave up and asked for my money back.they tried to say " it will take 4 to 6 weeks" for them to prosses our request and return the money, however we mad such a noise that it was returned to our account within 3 days.
still dont know what ever became of that tablet, and never again will i do any type of deal with archos. the customer service and customer care does not exist with them, before you purchase anything from archos, read the reviews all of them not just the good ones.
had i read the bad reviews i would have not dealt wqith that rotton company.now with the mmoney they returned i added a small amount to it and bought an IBM thinkpad T42 and it is an amazing 14" laptop, but more on that later,lolo
Original review posted by user Mar 09, 2013
my wife purchased an archos arnova 7G3 for my birthday, it was purchased on December 22,2012, i received it December 29Th 2012 and three weeks later it stopped accepting a charge to the battery so we returned it.in archos' terms of service it states that they will get all repairs completed within 10 days and return the product, well it has been in their repair shop well over a month now, so i emailed arnova at www.arnovatech.com/support and did not get a reply, i waited a week and emailed them again...you guessed it, no reply, so...i emailed them again and still no reply, not a peep.so i went on a few review sites and discovered that my experience with archos bad (no) customer service is not an isolated case.
buyer beware...archos does not care at all about you or their image.
there is literally NO customer service and their products are not worth the actual "price" you pay.i will never ever buy from archos again and i would advise everyone else to not buy their products.
Monetary Loss: $100.